Technical support request

APG Europe strives for 100% customer satisfaction. We have put in place strict quality assurance policies and our quality procedures are straightforward. Meaning we always try to solve technical support requests about our products and services systematically.

Your technical support request (TSR) will be administrated in our TSR reporting system. Our quality department will review your TSR ticket within 1 business day. By then you are able to check the status of your TSR report 24/7 in your My APG Europe portal on our website. For that reason you need to log in to My APG with your account before you can submit your TSR online.

TSR management system

• 24/7 online access at your technical support registration, TSR status and summary
• QA/QC implementation by a certified Quality manager
• SAP® ERP integrated, comprehensive TSR management system
• A service-oriented quality approach
• Streamlined information for excellent customer support
• Batch numbers track & traceability

For additional questions or should you require more information, we kindly ask you to contact Richard Anspach, our Quality & Application Officer: telephone number +31 297 514 622 or email rah@apg-europe.eu

How to get access:

1. log in
2. click on orange button