Technical support registration

APG Europe strives for 100% customer satisfaction. We have put in place strict quality assurance policies and our quality procedures are straightforward. Meaning we always try to solve technical support request (TSR) about our products and services systematically.
Your tecnical support (TSR) will be administrated in our TSR reporting system. Our quality department will review your TSR ticket within 1 business day. By then you are able to check the status of your TSR report 24/7 in your My APG Eruope portal on our website. For that reason you need to log in to My APG Pharma with your account before you can submit online your TSR.

TSR management system

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  • 24/7 online access at your technical support registration, TSR status and summary
  • •QA/QC implementation by a certified QPA Officer
  • SAP® ERP integrated, comprehensive TSR management system
  • A service-oriented quality approach
  • Streamlined information for excelent customer support
  • Batch numbers track & traceability
For additional questions or should you require more information, we kindly ask you to contact Richard Anspach, our Quality & Application Officer: telephone number +31 297 514 622 or email rah@apg-europe.eu

How to get access:

  • Step 1 - log in
  • Step 2 - click at orange button

open APG Pharma complaint registration form
More info?
Would you like to receive information about our products or if you have additional questions? Please contact us via the chat box or let us call you. Naturally you can also email us or call
+31 297-514620.

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